We hope you will be pleased with your purchase.

Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition.

Returns should be made within a resalable time (7 days) and in original, undamaged condition. If we find that the product has not been returned us in fully resalable condition, we reserve the right to refuse a refund on the item.

If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

Products we are Unable to Refund or Exchange 

We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.

Cancellation of orders

Requests for cancellation of orders should be made by e-mail to kate@chicaidcrutches.co.uk

 A full refund will be made in respect of orders not dispatched prior to the receipt of the request for cancellation. Orders already dispatched will be subject to refunds as outlined above. None of the above conditions affect your statutory rights when goods are faulty, or not as described.

1. Introduction

The purpose of this policy is to explain how Chic Aid collects, protects, and uses personal data. Chic Aid is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.

2. What Types Of Personal Data Does Chic Aid Collect?
Chic Aid needs certain personal data to enable it to provide its products to its customers. The personal data collected will generally include: customer name,  postal address,  e-mail addresses and order details. Chic Aid does not store any financial data from its website nor does it store any financial details on its databases.

3. How Does Chic Aid Obtain Personal Data?
Chic Aid obtains personal data from orders placed by customers and from enquiries made by customers and potential customers, (including information gathered at marketing events and via the Chic Aid website) services.

4. How Does Chic Aid Use The Personal Data It Holds?
4.1 Providing and Improving the Chic Aid Service. Most of Chic Aid use of personal data is necessary to enable it to provide a service to its customers, including order processing, delivery, and in order to answer customer enquiries. In addition, Chic Aid may also use personal data to improve on the level and type of service Chic Aid offers to its customers. As part of this interest in improving the service provided Chic Aid may process personal data for the purposes of sales analysis and customer usage statistics.

4.2 Direct Marketing
Chic Aid may from time to time inform its customers about Chic Aid products and other information Chic Aid feels may be of interest. Customers and other recipients of information from Chic Aid may indicate at the time they first place an order with Chic Aid whether or not they wish to receive such information or at any later time by simply contacting Chic Aid as indicated in paragraph 9 below.

5. Does Chic Aid Transfer Personal Data Overseas?
No.

6. To Whom Does Chic Aid Disclose Personal Data?
Chic Aid will pass personal data within its internal departments in order to fulfill sales and support obligations. As a general rule, Chic Aid does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Chic Aid is under an obligation by law to disclose personal data or where Chic Aid has contracted with third parties to assist in providing services to Chic Aid customers such as for delivery.

7. How Does Chic Aid Protect the Personal Data it Holds?
Chic Aid takes customer confidentiality and security very seriously. Chic Aid has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Chic Aid. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Chic Aid will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.

8. Customers' Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Chic Aid specific rights to access and rectify personal data held about them. These include the right to:
8.1 obtain from Chic Aid, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
8.2 request the deletion or rectification of personal data which is inaccurate; and
8.3 as explained in paragraph 4.2 above to object to any unsolicited information sent by Chic Aid regarding promotions or new products and services.

9. Contact Details
If any individual wishes to contact Chic Aid regarding the personal data held about them or has any other question about Chic Aid's data privacy procedures, they should direct an email to chicaideKate@aol.com or send a letter to the direction of Chic Aid Customer Services Department at 100 Main Street, Scholes, Leeds, LS15 4DR.

10. Policy Updates
As part of Chic Aid’s commitment to compliance with data privacy requirements, and to reflect changes in Chic Aid's operating procedures, Chic Aid may update the terms of this policy from time to time and will post the revised policy on this web site.<