How ChicAide came into being

I was diagnosed with M.S. in 1996. Despite severe symptoms initially, these settled down and my condition was barely noticeable to most people until after the birth of my son in 2003. Finding it increasingly difficult to walk unaided, I resorted to using crutches. But they were so drab and grey! If I had to use them, I at least wanted them to be pink! It sounded so simple but even on the internet, pink crutches were hard to find.

Having pink crutches made a big difference to how I saw myself and how other people saw me. I felt more confident and people would come and talk to me just to talk about my crutches. I felt less ‘disabled’.

I decided that I wanted to share the magical confidence boost that my pink crutches had given me, with other crutch users. I went ahead and established ChicAide in 2006.

Now, in 2009, with so many satisfied customers, I am moving the business on with a new web-site and a new name - Chic-Aid. I hope to continue to spread the word about coloured crutches. I want everybody with a need to use crutches to have the opportunity to express their individuality with their crutches and to stop feeling invisible or embarrassed because of them.

Customer service has always been my main priority. You can read some of the comments that I have received from customers on this site, and do let me know if you have any comments of your own to add.

I can be contacted by e-mail, telephone and mail using the following details

Refund Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be made within a resalable time (7 days) and in original, undamaged condition.

If we find that the product has not been returned us in fully resalable condition, we reserve the right to refuse a refund on the item

If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

Products we are Unable to Refund or Exchange

We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.

Orders to UK mainland addresses are delivered by Fastway Couriers next day delivery service. Orders to areas outside the Fastway Courier franchise, and orders for small items, will be posted by 1st class recorded mail.

Orders will leave me on Monday, Tuesday, Wednesday and Thursday.

Please allow 28 days for delivery of goods. I do carry a large stock and should you wish to check whether or a particular style and colour of crutches is in stock prior to placing your order, send an e-mail to kate@chicaidcrutches.co.uk.

None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations.